Privacy Policy

1. Information We Collect

Information You Provide

• Lab values: Entered manually or extracted from uploaded files. These are processed in real-time and never stored in any database.
• Contact form: Name, email, subject, and message when you contact us.
• Patient demographics: Age and gender entered for interpretation context — processed only during your session.

Automatically Collected Information

• IP address (anonymized for analytics)
• Browser type and version
• Pages visited and time spent (via Google Analytics)
• Referring website

2. How We Use Your Information

• To provide AI-powered lab result interpretations
• To respond to contact form submissions
• To improve our website and services through anonymized analytics
• To comply with legal obligations

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

3. Lab Data Privacy

When you enter lab values or upload a file, the data is sent to our AI interpretation engine, processed in real-time, and the result is returned to your browser. No lab data is written to any database, log file, or storage system at any point.

4. Third-Party Services

• AI Interpretation Engine: Processes your lab values for AI interpretation. Subject to our AI provider's privacy policy.
• Google Analytics 4: Anonymized website usage analytics. You can opt out via Google's opt-out tool.
• Google AdSense: Displays advertisements. Google may use cookies for personalized ads.
• Resend: Processes contact form emails. Subject to Resend's privacy policy.
• Vercel: Hosts our website. May collect server logs.

5. Cookies

We use cookies to improve your experience. Types of cookies we use:

• Essential cookies: Required for the website to function.
• Analytics cookies: Google Analytics (can be disabled).
• Advertising cookies: Google AdSense for relevant ads.

You can manage cookie preferences through our cookie consent banner or your browser settings.

6. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at contact@labsense.ai.

7. Children's Privacy

LabSense AI is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Data Security

We implement industry-standard security measures including HTTPS encryption, secure headers, and regular security audits. However, no internet transmission is 100% secure.